Refund Policy

Effective Date: January 1, 2026  |  Last Updated: January 1, 2026

At GelatineFit™, your satisfaction matters. We stand behind the quality of our personalized meal plans and offer a 30-day money-back guarantee on all purchases.

1. 30-Day Money-Back Guarantee

If you are not satisfied with your GelatineFit™ purchase for any reason, you may request a full refund within 30 days of your original order date. No lengthy explanations required.

2. Eligibility

To be eligible for a refund, your request must meet the following conditions:

• The refund request is submitted within 30 calendar days of your order date.
• The request is made by the original purchaser using the same email address used at checkout.
• The order was placed directly through affordawgs.shop.
• The product was not purchased through a third-party marketplace or reseller (if applicable, separate return policies apply).

3. How to Request a Refund

To initiate a refund, please email us at [email protected] with the following information:

• Your full name
• The email address used at checkout
• Your order number (found in your confirmation email)
• A brief note about your reason for the refund (optional but helpful)

Our support team will acknowledge your request within 1–2 business days.

4. Refund Processing Time

Once your refund request is approved, we will process it within 5–7 business days. The refunded amount will be returned to the original payment method used at checkout. Depending on your bank or card issuer, it may take an additional 3–5 business days for the credit to appear on your statement.

5. Non-Refundable Situations

The following situations are not eligible for a refund:

• Requests submitted more than 30 days after the original order date.
• Orders that were placed using a special promotional code that expressly excluded refund eligibility.
• Cases where there is clear evidence of abuse of the refund policy (e.g., repeated refund requests across multiple accounts).

6. Questions

If you have any questions about our Refund Policy, please contact us:
Email: [email protected]
Phone: +1 (844) 553-7291
Hours: Mon–Fri, 9AM–6PM EST